In some cases, acquiring clients isn't an issue. It's capacity to deliver that's limiting the business growth and scale.
Meaning, there are multiple bottlenecks in the business that will give depreciating returns on marketing and sales efforts when hit.
That's why we also look at the delivery process of businesses, simply because doing so can…
To achieve this, there are 3 simple things that needs to be implemented.
The first step in optimizing delivery is to map everything from A-Z in delivery. This is everything from contract is signed, to the client achieve the desired result.
This includes all activities, phases, tasks, and other things that needs to be done by you, the company, the client, and partners.
Once all processes are mapped, we categorize them, tag each activity and task in buckets like automation, manual, outsource.
This enable us to remove structural bottlenecks in the business processes, and results in increased capital efficiency.
With the entire delivery mapped, and put into phases, activities, tasks and sub-tasks, we know everything. We then identify the time requirement, human requirement, cash requirement, for each and every part. Combined with the return of each unit of activity, we're able to identify additional capital inefficient steps.
Then we make it lean, by optimizing each part by identifying what relative impact each acitivity will generate, replacing and removing the bad ones.
With an optimzied process, we can start building systems to automate the parts that are possible to automate. Together with custom AI systems, we're able to streamline and automate at least 25% of the time requirement.
We then look at outsourcing different parts. This can be micro-tasks, data entry, manual copy-paste, etc. Businesses have a lot of ad-hoc tasks, and this is where this is optimized. Ad-hoc is often 25% of the time spent.